The Art & Science of Collection Management - iNFiNiTi HR Company Limited

The Art & Science of Collection Management


A two day workshop entitled ‘The Art and Science of Collection Management’, was organised by iHR for several banks and non-bank financial institutions, IDLC Finance, BRAC Bank, IDCOL, AB Bank, NRB Bank and IFIC Bank.2

CM10The course was designed to prepare operation level staff on the issues related to collection of loans (past due and current) and the repercussions of failing to correct. The participants explored the Bangladesh Bank regulations, strategies and tools for collection and how monitoring and early alert systems are important tools in ensuring that problem accounts are identified quickly and corrective steps taken. The participants were also introduced to strategies and tools to collect once a loan becomes non-performing.

Global best practice adapted for local regulations and business environment were discussed at length. Participants were extremely forthcoming about their own experiences and the exchange of ideas were found to be beneficial. This is a common result of training programs managed and implemented by iHR because all our trainers are highly recognized experts in their fields who bring in their real world success stories and their failures. The cm3learning from this style of training cannot be expected from professional consultants and trainers.

cm5Mr. Md. Khurshed Alam, likewise,  is one of the leading banking experts in Bangladesh with over 18 years of experience. He currently heads the SME Department at Eastern Bank Limited. He is s an accomplished trainer who has conducted training for IFC, EU Inspired, Bangladesh Institute of Bank Management as well as numerous private sector banks sharing his knowledge of credit, collection and SME business management. He is certified & enlisted trainer for BIBM and BBTA for conducting training on credit risk management, delinquency management, product development, SME banking regulatory framework. Mr. Alam has also obtained Credit Specialist certification from Omega in Singapore. He also consults as local banking expert for the European Union in their INSPIRED Project.

All of our programs are geared to helping participants begin practicing their learning immediately afterwards and therefore companies begin seeing productivity increases in the participants whom they nominate.

Contact us at for details.






Leave A Reply